Privacy Policy

Our Commitment to Your Privacy

BlueSummit Paramount Pool Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our services. The information we collect includes:

Personal Information: When you become a customer or request a quote, we collect your name, address, phone number, email address, and payment information. We may also collect gate codes, access instructions, and other details needed to service your pool.

Service Information: We keep records of the services we provide including dates, chemical readings, work performed, and observations about your pool equipment and condition. This helps us deliver consistent quality service.

Communication Information: We maintain records of phone calls, emails, and messages between you and our team for quality assurance and customer service purposes.

Website Information: When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages you view. This information helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect for several purposes:

Provide Services: We use your contact and property information to schedule visits, access your pool, perform services, and communicate with you about your pool care needs.

Process Payments: We use your payment information to bill you for services and process transactions. We use secure payment processing systems and do not store complete credit card numbers on our own servers.

Improve Service Quality: We analyze service records to identify trends, improve our procedures, and provide better care for your pool. We also use this information to train our technicians and maintain quality standards.

Marketing Communications: With your permission, we may send you information about special offers, new services, or helpful pool care tips. You can opt out of these communications at any time.

Legal Compliance: We may use or disclose your information when required by law or to protect our rights and safety.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure systems for storing customer data, limiting employee access to personal information, and training our staff on privacy practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account passwords and access codes confidential.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We may share information with third-party companies that help us operate our business such as payment processors, scheduling software providers, or accounting services. These companies are required to protect your information and use it only for the services they provide to us.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation. We may also disclose information to protect our rights, safety, or property, or the rights and safety of others.

Business Transfers: If our business is sold or merged with another company, your information may be transferred to the new owner as part of that transaction.

Your Privacy Rights

You have certain rights regarding your personal information:

Access and Correction: You can request to see what personal information we have about you and ask us to correct any inaccuracies. Contact us and we will provide this information within a reasonable timeframe.

Deletion: You can request that we delete your personal information. However, we may need to retain certain information for legal or business purposes such as maintaining financial records or resolving disputes.

Marketing Opt-Out: You can opt out of receiving marketing emails by clicking the unsubscribe link in any marketing email we send. You can also contact us directly to update your communication preferences.

California Privacy Rights: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what information we collect and the right to request deletion. Contact us to exercise these rights.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling cookies may limit some website functionality.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

BlueSummit Paramount Pool Services
16118 Orange Ave, Paramount, CA 90723
Phone: (562) 605-0211
Email: support@poolserviceparamount.com